Back office support has become a necessity of every successful business. Our expertise in various expects of business process has made our clients successful in their trade and has increased their profit margin. Their outsourcing services such as Data Entry, Phone calls, Account maintenance, Receivable follow up, Document preparation, Sales support etc has increased their productivity, improved client retention & satisfaction and increased profits which not only is helpful in growing the business, improving the cash flow but also in valuation of their business.
Preventing the client from knocking on your competitor's door requires an efficient running business. Our services provide affordable , experienced, and professional man power to provide foundation and support for your business.
Our man power is efficient, well-trained, and ethical. In addition, our staff possesses great communication skills, a positive attitude to overcome difficult challenges. accuracy in their work, and a capacity to quickly learn your trade's requirements. We thrive that with time, you will find our assigned individuals indispensable.
Experience at no risk
Our staff have a commitment to work for you. Their goal is help you reach your goals. Whether it be an assignment at short-notice or a short-term project, we can guarantee that you will be satisfied with their work. We have been hired by managers with a tight budget, yet needed to run their department. We were able to get them sufficient support at a very short notice. Our lead agents will ensure a complete understanding of your job, and train and supervise the person assigned to complete your work. We can assure you a full satisfaction and 100% guarantee that if cancelled during the trial period, your money be refunded with no question asked.
Technology makes it seamless
Setup is so simple as you are adding another desk at your facility. Your client/vendor will never discover that you are using virtual staff and outsourced services. Today's advance technology makes this affordable to any size of business. So innexpensive that the one-time setup charge usually paid-off within the first month's savings and can be done in few days whereas the expansion after setup is immediate.
Most large corporations have already invested in their own back office support or overseas call centers. We have made ourselves available to small & medium-sized businesses, who may not have sufficient resources & knowhow to independently set up their own virtual office centers. Our clients using us for a specific purpose or as a complete department.
We are experienced with Western culture, business ethics & disciplines. In fact, most of our managers are from USA, and they will perform and adhere to your instructions, procedures, guidelines, quality control steps, and your country's government regulations.
Security & Surety
Security measures are enforced on every individual across our organization. Regular update trainings and security quizzes are conducted to assess employee understanding on these measures. In addition, technical and organizational security measures aimed to protect your data against accidental, unlawful destruction, accidental loss, alteration, unauthorized disclosure or access.
Well equipped facility, advanced office equipments with redundancy are provided to give you the support you deserve. Conference rooms with training tools and visibility of the persons under your program on your desk top screen will give you the assurance to count on us and find it satisfactory to your supervisors/managers to utilize our services with confidence.
Personnel assigned to your job functionalities are under your supervision and our manager assures that they perform to your set guidelines. If a change is needed, it can be done as easy you would do if they were employed by you. We provide alternative choices if one is not to your expectation and we also help in your expension either to add or train more personnel. In case, you decide bringing back the knowledege in-house, we assist in making it smooth by training & passing records and knowledge to your person. We believe in keeping the bridge open to maintain relationship & obtain references between us & our client.
The key factor some times is how efficiently your assigned job being done! It is all based on the performance of the people employed, their self discipline, retention of knowledge, multi-tasking ability and accuracy in their work. Where the organization leads is if they save time in watching their people's work. We understand the values required to retain you as our client same as we provide people so they can retain your clients.
While it could be as simple as replacing an employee to assign a particular job to other, we also know that the education, trade experience, environment & knowledge of the person is important. Our assigned manager first understands the scope of responsibilities & functionalities of our client in matter of days to evaluate the options. With your consent, the option which fits seamlessly is implemented in days. Mostly, in few days a person is already handling your assigned responsibilities with on-the-job-training under our & your supervisor's watch. Delay is when the responsibilities demands a particular person with specific intelligence, education/experience and/or if the job requires an extensive training before the person can start performing. Related technology including phones, emails etc can easily be done in a matter of day by our IT department. Once it is implemented, your personnel, clients &/or vendors would hardly notice the transition and for them is just as if you have appointed a new person to handle the job functions. Generally, if we already have ready personnel who can fit to your requirements, there is no setup charge other than actual expenses, if any.
Building lasting relationship to become part of your team and grow with you is our goal and purpose is to follow your directions and help you achieve your goals and make you successful which in turn gives us the reward as well.
With assurance from us that you will get great individual/s to help you do your business & grow, save you time and give you independence at savings, may we request you to please give us a chance to understand your need and to suggest how we may fit for you.