Virtual staff to manage back office functions including assistant to exporter/importer, telemarketing, logistics, data entry, accounting, claims, data quality, shipping, customer brokers, lead generation, publication advertising projects, department assistant, call center etc
Lead Generation
Each business requires some type of sales lead generation to either remain in existence or to grow and expand. Clients use us to attend to their incoming phone / email queries to collect appropriate data required to make either a quotation or sales calls. We are also provided raw database for cold calling, collection of missing information such as contacts, emails, etc.. To generate sales leads, using a client's provided database, we manage sending pre-defined marketing/introduction emails, make follow-up phone calls, reply to calls & emails, distribute them to your assigned staff and follow-up with them to bring in new business or revive old business.
Organize departments
Almost all departments in an organization require a record clean-up at least once a year, and it is an ideal function to be outsourced because it can be economically & efficiently done. Getting this done responsibly by internal staff is difficult to manage for obvious reasons and often does not get done. Examples such as making sure that 1099 vendors have valid Tax ID #s and addresses, purging inactive vendors, renewing relationships with old lost customers, follow-up by email/phone to quotations made by sales, getting quality surveys done of department services, etc. We assist in any of these systematically at a very nominal cost, helping improve each department's performance & output.
Front Office Support
Now more than ever, it is much cheaper to obtain a Toll-Free phone number to use for advertising to bring new business. We add value by answering every call and email with a live, trained person who follows your instructions & guidelines. In addition, the person either get your sales online or satisfies the caller/emailer to increase the probability of securing the business. It is very easy to setup and charges are so nominal that you will never hire a person for this outsourced function. The charge can be per answered call for those with limited incoming calls/emails.
Appointment Setting
Motivating your potential customers to meet up with you during your presentation in their town can be assigned to us. Medical appointments assistance to doctors & specialists, meeting setup at townhalls, volunteers required for a project, special occasions to gather additional votes, are just a few examples to utilize the back office resourcing on a one-time project basis.
Billing, Collections & Book Keeping
Receivable gets neglected because businesses sometimes cannot dedicate a professional personnel exclusively for this reason. Many times, the person handling billing is not experienced enough to understand the value of keeping receivable current, not realizing the importance of this to the owners & company's standing. It is actually a backbone of a company and very important to maintain the quality of clients' customer service. Our discipline in this department keeps the discipline of your other departments bringing an extraordinary results in customer satisfaction and success in your business. We have also seen that improper handling of receivables by organizations leads to lost customers. You can count on our experienced staff to handle your receivable, and clients will never know that it is outsourced. This helps cut down your interest paid to Bank Line of Credit/Factoring companies and improves customer retention. This service could be arranged on a contingency basis, costing you nothing to start with.
Role Base
The phenomenon of virtual staff has already been embraced by the corporate world and, as an example, Virtual Assistant is utilized by management to handle tasks such as Email/Schedule management, File storage/upload organization, Administrative/Blogging, Event planning, Database building, etc.. Similarly, the other roles to manage--Claims, Vendor selection/comparison, Billing/Payables, Receivable, Shipping, etc.-- can be given to us to save you time & money and you will have additional hands to achieve your goals much sooner.
Data Quality Service
Tasks such as crunching numbers, analyzing data, preparing reports, graphing data, cleaning data, etc. require sharp personnel who are good with numbers, understand the objectives, know computer & software, and are detailed & thorough in their assigned jobs. Our services can improve the accuracy, consistency and conformity of your data to resolve problems caused by bad data in business intelligence. We can do this on a project basis so that you can meet your deadlines for presentation & produce timely information for decision making.
Call Center
Our extensive experience in the outbound call center industry, along with our technological solutions, qualify our commitment to customer service. Excellence has helped many well-known corporations achieve maximum results from their direct marketing efforts through the use of our outbound call center approach. Inbound take orders 24/7 with our flexible and reliable order entry, booking and order processing through inbound call center services, including through phone and internet.
Telesales
Telemarketing is the most interactive marketing medium and most companies have it outsourced. Telemarketing saves visits to customers and allows you to answer questions, address their concerns and overcome their objection instantly in addition to following up with existing customers. We bring results to your sales/customer service and other departments to help increase your business revenue and improve customer relationships & loyalty.
Event Solution
Group invitation for occasions such as seminars, conferences, presentations, webinars, inaugurations etc. requires human follow-up to emails, mail, etc.. We represent your interests and place efforts under your guidelines to make your program successful by motivating the invited guests or the potential customers. Even the publishers use us to gather more advertisers or fill in that last front page ad that is to be sold before the print cutoff date.
Online Marketing
Our marketing team of trained professionals possesses the skills and knowledge to achieve all of your internet marketing objectives, such as SEO (Search Engine Optimization), Web designing, Yellow Pages, Trade Directories, PPC/CPC, Publications, Trade Directories, Mass emailing, local web registration, etc-- and all of this at a very affordable price.
Marketing support
Our personnel can help you achieve your goals by assisting with surveys, telemarketing, data evaluation, number crunching, fixing bad data, verification of clients/vendors, mailing list updating, finding alternatives, searching vendors, comparing data, etc.
Contact Discovery
To gain insight into or knowledge of values from a database requires man hours from accurate staff who use common sense and knowledge of the trade. Our back office support staff has that support to improve your Customer Retention, Acquisition & Maintenance. Clean-up of data, pulling out from your database, uploading, sorting & learning your program are all tasks that you can count on us to complete.
Consultation
With experience & knowledge we gain by handling the outsourcing of several industries, we get that niche and the intelligence to save you time, effort & money if considered as a consultant. We get to manage multiple clients, exposing us to various software, procedures, strategies and difficulties and thus bringing us expertise in that trade. Our input can be very useful to your company in the expansion, planning, software selections, programming, distribution etc..